Return and Refund Policy

At Zenera Consults Limited, we strive to deliver high-quality services that meet our client's expectations. However, we understand that sometimes our services may not align with your needs.

Eligibility

If you're not satisfied with our services, you may be eligible for a refund. Here are the conditions:

• Cancellations within 24 hours of service commencement: Full refund
• Cancellations after 24 hours but before followers droped: Partial refund (prorated based on work completed)
• Unsatisfactory service delivery: Refund or re-work of services (client's choice)

Refund Process

To initiate a refund, please contact our customer support team at [hellozenera@gmail.com]. We'll review your request and respond within 2 business days.

Refund Timeline

Refunds will be processed within 5-7 business days after approval.

Exceptions

No refunds will be issued for:

• Services already completed to client satisfaction
• Cancellations due to client's failure to provide necessary information or cooperation
• Services paused or cancelled due to unforeseen circumstances (e.g., social media platform changes)

Changes to this Policy

We reserve the right to modify this return and refund policy at any time. Updates will be posted on our website.

Contact Us

If you have any questions or concerns, please don't hesitate to reach out to our customer support team.